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Refugees

Connecting Refugees

Project URL: 
http://connectingrefugees.ning.com/
Short Project Overview: 

Development of online social network to connect refugees and humanitarian aid workers through stories and resources

Detailed Project Overview: 

Connecting Refugees harnesses online social networking and mobile technology tools to aid refugees in resettlement. Our goal is to connect and impact the world's most disenfranchised people to others outside their refugee community and those who serve them. Our project is global in scope as refugees are all over the world along with the people who serve them. Often refugees struggle with learning about their new country, adding undue stress to an already stressful situation. Our project connects these refugees with others who share stories, video, photos, and their experiences about settling in the new country and enables refugees to connect with one another. Through these connections we will help ease fears and anxieties about resettlement and foster global connections. Our project will also connect humanitarian aid workers with resettlement resources and others going similar work. Both refugees and aid workers will be able to upload their own content to our project Ning site (http://connectingrefugees.ning.com) making it a continuously updated resource that is open 24 hours a day/7 days a week, and available in one place. The Ning web site can be accessed through an Internet browser (i.e., Internet Explorer, Safari, Opera Mobile, etc.) and via a web site designed for mobile phones (http://connectingrefugees.ning.com/m). In addition to the online social network, our project will purchase Internet-ready mobile phones to distribute to refugee camp workers to spread access to the network and enhance connections.

What else have you done in this area?: 

Since 2000, the project developer has studied and worked on digital divide issues for CTCNet (http://www.ctcnet.org), the Community Technology Center's Network, served as an AmeriCorps *VISTA at a Boys & Girls Club helping to run their computer and technology programs, consulted on the CTC Vista Project (http://www.ctcvista.org/) sponsored by the College of Public and Community Service at the University of Massachusetts-Boston, consulted with the CTCNet Connections for Tomorrow (C4T) technology project (http://www.ctcnet.org/what/initiatives/c4t/index.htm), taught computer classes to older adults at the Brookline Senior Center, worked with a team at Boston College to evaluate a City of Boston interagency collaboration project in Charlestown, MA, conducted research on how older adults use the Internet for health information, currently serves as a staff member and online board moderator for SocialWorkChat.org (http://socialworkchat.org), and currently serves as Board President for the Community Software Lab (http://thecsl.org/) which works to develop free and open source technology solutions for nonprofits. The project developer's CV, including links to related publications and presentations, may be viewed at http://www.karenzgoda.org

Is there a video that helps describe your Project? If so, enter the embed code here: 
Project RSS Feed: 
http://connectingrefugees.ning.com/activity/log/list?fmt=rss
Organization supporting your Project, if any: 
This project is being developed under the guidance of colleagues who do social work in developing countries. In addition, this project is being developed by a Ph.D. student in social work at Boston College who is interested in studying, possibly for her dissertation, the role that mobile technologies and online social networks could play in developing countries. From this study we hope to learn lessons about mobile connectivity in developing countries, share them with others creating similar networks, and better connect the refugee community in a sustainable way.
Supporting Organization URL: 
n/a
City: 
n/a
State/Region: 
n/a
Does your Project have financial support?: 
No
Is the impact area of your Project global?: 
Yes
Type of expertise needed: 
Marketing/Media Expertise
Description: 

- How to connect to online social networks
- How to broaden the reach of Connecting Refugees
- How to learn about Fundraising and gathering interest around the project

Type of expertise needed: 
Technical Expertise
Description: 

- Recommendations for mobile phones available in refugee camps; to help close the digital divide we are considering using iPhones. We plan to make use of the Ning mobile web site interface (http://connectingrefugees.ning.com/m).

Sustainability (financial) Model: 

Connecting Refugees currently does not have financial support but is run through a free social networking web site called Ning. Staff time is volunteered to the project.

Identified Obstacles: 
  • Finding affordable mobile phones for developing countries (i.e., the Little Smart phonein China)
  • Finding reliable mobile phone networks (i.e., connectivity)
  • Finding reliable and affordable mobile phone service providers (i.e., http://www.gsmworld.com/our-work/development-fund/role-and-objectives/pa...)
  • Politics in developing countries affecting service, access, and connectivity
  • Interagency collaboration turf, resource, and political battles
Project Milestones: 

March 2009

  • Reach 100 members, including refugees, humanitarian aid workers, and volunteer staff
  • Post 20 videos about resettlement experiences
  • Post 20 stories about resettlement

May 2009

  • Connect 10 refugee camps via Connecting Refugees
  • Research mobile phones for use in refugee camps

December 2009

  • Connect 30 refugee camps via Connecting Refugees
  • Purchase and distribute 25 mobile phones to aid workers in refugee camps

Souktel - Mobile Phone Job Service

Project URL: 
http://www.souktel.org
Short Project Overview: 

Souktel connects developing-world job-seekers with employers, through a mobile matching system: From phones, job-seekers upload ‘mini-CVs’ with basic skill data; employers upload ‘mini job ads’. Users can then search job or staff listings by SMS.

Detailed Project Overview: 

Economic growth, good governance, better community health—Souktel believes that all of these goals depend on something simple: Jobs and the income they bring. A poor family’s best hope for survival (and a brighter future) hinges on its ability to earn and save money. But in most USAID countries, labor markets are in chaos—not because there’s a lack of jobs, but because there are no good information networks to help job-seekers and employers find each other: Web access is low, public/private resources are few, and infrastructure is poor. As a result, job-searching is expensive, time-consuming, and risky.

But a huge number of low-income communities have basic cell phone access, even in rural areas. Souktel leverages this technology to bridge job information gaps in emerging markets—by creating a mobile “job matching” application that helps reduce unemployment and boost local growth.

Our solution is simple: From any phone, job-seekers create SMS "mini-CVs" that include basic data on their skills, location, etc. These are then sent by mobile to our central database--which hundreds of employers search daily, via web or phone. From their side, employers create similar “mini job ads” and post them on the same database—so that job-seekers can search these jobs from their own phones. The database also matches job-seekers/employers who have similar profiles, sending them SMS alerts with each other’s data.

By creating an interactive, accessible platform that ‘levels the playing field’ of access to job market information, Souktel narrows digital divides & breaks cycles of poverty and unemployment. We impact communities (especially young women) on a social level by empowering them to discover that they have more choices and resources than ever before. We impact them economically by providing better information which lets more people find jobs/staff; more ‘job-matching’ leads to more income for families, more productivity for businesses, and more growth for communities.

What else have you done in this area?: 

We're a dynamic team of software engineers and aid workers from the Middle East and North America. In the past, our members helped manage USAID /CIDA-funded employability projects, giving us first-hand insight into USAID values and priorities. We’ve also launched successful IT start-ups in the US and Malaysia, directed IT operations for Associated Press in West Africa, and led telecom projects in Palestine—giving us a breadth of experience in the ICT4D/mobile sector.

In 2006 we teamed up to create a prototype of our technology for youth. We piloted this prototype for a year, to see if it could in fact be an effective tool to help people find work/hire staff. 20 employers and 500 youth took part in the pilot. After 12 months, over 35% of youth (or 15 per month) had found work/internships through Souktel; 75%+ of employers had cut hiring time and costs by over 50%. In contrast, HR firms (the main competing solution) only placed about 5 people with jobs per month.

Our pilot results convinced us that Souktel had real potential to help communities improve their social/economic well-being, so we continued to scale up. In early 2008 we lent our technology to a World Bank Middle East employability project; today, 6,000+ job-seekers and 150+ employers use Souktel; we match 40+ people per month with jobs. But our work is just starting: Now, we want to share Souktel with USAID missions and projects across the globe, as a new mechanism for boosting USAID impact in target countries.

Is there a video that helps describe your Project? If so, enter the embed code here: 
Does your Project have financial support?: 
Yes
Is the impact area of your Project global?: 
Yes
Type of expertise needed: 
Marketing/Media Expertise
Description: 

With pilots and proof-of-concept under our belt, our main aim is to broaden our scale and scope so that we can serve more low-income communities through our technology. We believe we have good in-house IT capacity and management structures, but we could definitely benefit from strategic guidance on growth: Individuals/teams who can coach us on how to scale up effectively would be especially helpful. We want to expand wisely, avoiding the pitfalls of others who’ve become “too big, too soon”!

Sustainability (financial) Model: 

Souktel is designed to be self-financing so it can sustain long-term impact in local communities: Job-seekers pay a modest premium SMS/data rate to search job ads/post mini-CVs; employers pay slightly higher per-use fees to post jobs/search CVs. Even with moderate usage volumes, this model lets us cover over 80% of running costs. However, R&D and new country launches need extra resources; USAID winnings would help us create a much-needed WAP version of Souktel, or grow into a key new region.

Identified Obstacles: 

People may doubt that phones are a good way to find jobs/staff—or fear that the system is too hard to use. Labor markets may also shrink/shift, making Souktel less relevant. In our pilot we proactively addressed these issues: Strong PR efforts showed users how simple it is to get job market information by phone. Local demos & a support hotline offered a closeup look at Souktel and 24-hour help. A mix of jobs, apprenticeships, & training listings across sectors helped insulate against market shocks.

Project Milestones: 

Apr/06: Prototype wins Runner-Up in Harvard Social Enterprise Business Plan Contest

Oct/06: Pilot with 3 USAID West Bank/Gaza-funded education/employability projects

May/07: New “2.0” system created in Palestine Feb/08: 2.0 piloting in Chile, Tajikistan

May/08: Selected as in-kind IT partner for World Bank Middle East employment project

Nov/08: 6,000+ job-seekers and 150+ employers using Souktel 2.0

Jan/09: Expected launch of East Africa pilot to support USAID-funded livelihoods project

Additional Project Idea Representative: 
Tamer Qasem
Additional Project Idea Representative: 
Lana Hijazi

Sponsors

  • Microsoft
  • Yahoo
  • Business Objects
  • Raincity Studios
  • Mozilla Foundation
  • Ready Talk
  • .
  • Adobe
  • Linden Lab
  • Network For Good
  • Wild Apricot
  • Stanford Social Innovation Review
  • L'Atelier North America
  • The Panelist
  • Good
  • Fora.tv
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