A little shout out here for our pals at NTEN who are launching their first NTEN Vendor Satisfation Survey to help nonprofits chose the software they need.

They're starting out with a CRM (Constituent Relationship Management) Survey. The survey has 14 questions and will take about 5 - 10 minutes to complete. Survey respondents will receive a free copy of the complete survey results.

For those of you who are saying, what the heck is CRM? Idealware has a good defintion in its article Creating the Relationship-Centric Organization: Nonprofit CRM:

"CRM Constituent Relationship Management is the set of processes and supporting technologies used to acquire, retain, and enhance constituent relationships. . . .

"Constituent" refers to ALL people with some relationship to the organization - donors, funders, volunteers, clients and all other people who help an organization to achieve its mission or are benefactors of the mission. "Enhancing the constituent relationship" can mean increasing donation amounts and frequency, volunteering, event attendance, client and supporter satisfaction, or other activities that further the impact of an organization's mission."

You can read more about CRM for your nonprofit on TechSoup.