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Where Can You Learn How to Use the Social Web for Social Change?

We got an email today from an organizer wanting to know where they could get training in how to use the social web for social change:

"I am an environmental activist who recently got turned on to the potential of using the Internet for activist organizing. My computer skills are pretty basic, and I am looking for training so that I can take on more ambitious projects, using the full spectrum of Web 2.0 opportunities."

I pointed them to:

Web 2.0 and Your Organization at the Centre for Social Innovation on July 24th and 25th

NOI's Summer Bootcamp in 2008

NTEN's webinars

Where else can individuals and organizations get training within and outside of the US (I am pretty sure this person lives in Canada, but they didn't say where) on how to use the Internet for social change?

Comments

training? We're all mostly just learning on the fly...

Don't get me wrong, I think NOI's bootcamps and similar workshops are great, and can probably give you enough of a leg up to start experimenting. But there's still so little that's settled about best practices for nonprofit use of the social web. And, the state of the craft tends to evolve considerably from one week to the next.

What's worked for me over the last couple years is to tune in, just become part of the ongoing conversation to whatever extent time allows. At the very least, follow Beth Kanter's weekly NPtech tag summaries and go down whatever roads interest you from these summaries.

I also highly recommend adding to your reading list at least a few of the following blogs -- these are from people who work primarily in the for-profit world but are doing a lot of work that's completely relevant to nonprofit work. (I'm not going to add links -- google will get you to each, though).

Tara Hunt

FactoryJoe

CommonCraft

Doc Searls

Jeremiah Owyang

Bokardo

Dion Hinchcliffe

Kathy Sierra (no longer posting to her "Creating Passionate Users" blog but oy, what a treasure)

gapingvoid

Marshall Kirkpatrick

Social Customer Manifesto

... I'll stop there, before this gets ridiculous. (Beware the "subscribe" button -- I've got something like 600 feeds in my newsreader now...)

Thanks!

Hey Ian,

These are great suggestions that I will pass on to her.

Thanks!

Britt

Britt Bravo
Community Builder
NetSquared • A Project of Tech Soup
www.netsquared.org
bbravo@techsoup.org
Skype:bebravo

Forgot a couple biggies

You're welcome, Britt.

Just realized I'd neglected something important -- for me, the key to sifting through unknowable masses of information and zeroing in on ideas and practices I really want to add to my social-web toolkit has been having a big-picture notion of what the social web might enable nonprofits to do (I posted "Social Web 101 for Nonprofits" today -- long), and developing some basic principles about what to actually do and how to do it.

Blogs are process-oriented, for the most part -- you're reading ideas in development, usually not completely settled and thought-through. There are a number of books (or at least more settled tracts) that have really helped me get a handle on things:

 

Re principles, here's a couple:

Empower your constituents. Just donating and sending form-letter emails is beyond stale. The social web offers ample opportunities for constituents to make truly meaningful contributions to your enterprise -- marketing for you, fundraising for you, creating content for you, etc. (See "Flipping the Funnel" and Kathy Sierra's blog)

Use tools that are built to integrate and evolve with the social-web ecosystem. You need web technologies with wide-open architecture, easy inclusion of sharing tools (send to del.icio.us, etc), full APIs. One day it's Twitter; the next it's Pownce -- don't get locked in, open architecture and structured data (I love microformats, OpenID, etc) will save your bacon and allow you to adapt swiftly to change.

Start small if you have to, but set sights on enterprise-wide adoption. Depending on the enthusiasm (or lack thereof) of your npo's management for social-web engagement, you may need to start with low-profile experiments with Flickr or YouTube. But for an organization of, say, 75 people doing many kinds of work to limit themselves to just one little blog or YouTube account would be to cap the potential payoff of your social-web experiments way too low. Not everyone's a blogger, but almost everyone uses IE Favorites or FF Bookmarks and also emails interesting articles to colleagues -- del.icio.us does these things and can do so much more for internal knowledge management and for public-facing communications.

  • So look for tools that scale -- if you start with one Flickr account, you might eventually encourage all staff to get their own account, tote a camera around with them, and when it seems worthwhile take pix of what they're doing out in the field; you can then aggregate all or parts of the content posted to those various Flickr accounts. There are similar content-sharing services for video, text, pdf files, powerpoints, etc.; all the decent ones can scale up in this way through APIs or rss feeds.
  • And look for tools that are drop-dead easy to use -- nontechies hate learning new software, so you definitely want to provision them with tools that simply get out of the way as quickly as possible and allow staff to use them. (Do not use anything that requires anyone to learn a single bit of html or other markup.)
  • Also, look for tools that respect the user and allow him/her granular control over all data that their interaction with your site may produce. Not sure what's happened since YouTube became GooTube, but prior to acquisition it had lousy terms of service for uploaders. Blip.tv, on the other hand, allows users to specify what sort of license they want applied to their content. Another example: del.icio.us allows user to export their bookmark data to a file, which they can then upload to another service -- there's no lock-in, and that's the way you want to treat your users.

Adoption is the hardest part. Don't underestimate the time you'll need to put into training staff and encouraging adoption of social-web tools.

Enough rambling! :-)

 

Social Web 101

Hey Ian, Great round up. Feel free to cross post on the Net2 blog, or just post the beginning and point to the whole post on your site, like Peter Deitz and Steve Bridger have done in the past.

Britt

Britt Bravo
Community Builder
NetSquared • A Project of Tech Soup
www.netsquared.org
bbravo@techsoup.org
Skype:bebravo

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