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We, the clueless

In a recent interview conducted by nonprofit blogging guru Marshall Kirkpatrick, marketing guru Seth Godin calls nonprofits "so so clueless" for not jumping on his Squidoo bandwagon. Squidoo.com is Seth's new Web service. For no charge, it allows anyone to create a Web page -- with links, reviews, photos, products for sale -- about any particular topic. But as Seth told Marshall, "Most non profits are so so clueless. My favorite example: more than a quarter of a million people have used Squidoo since December. Any idea how many non-profits have emailed me and asked to be listed as a charity or to get promotion? ZERO....It's not like I'm hard to find."

If Seth really means that, i.e., that nonprofits should email him to request promotion on Squidoo.com, then have at it, fellow citizens of sector 501clueless. I hope he will give all comers some great publicity.

If, on the other hand, Seth is inviting nonprofits to enlist their many supporters in creating Squidoo pages -- something, which, by the way, he will profit from, I say, "Don't jump on the cluetrain when it's goin' down the wrong track."

I hadn't seen Marshall's interview until after I had blogged about Seth's paper, Flipping the Funnel. If I had, I would not have been so gentle about the flaws in his pitch.

For one, there's nothing to prove that a nonprofit will draw hundreds of thousands to its own site if it creates a presence on Squidoo. Sure, anytime you publish on the Web, you'll find new audiences, but a quarter of a million visitors to Squidoo does not equal a quarter of a million visitors to every Squidoo page.

Second, it's odd, if not ridiculous, for him to propose that an organization like the New York Philharmonic raise money by asking 3,000 of its strongest supporters to each publish a Squidoo page about kids' winter clothing -- yes, kids' winter clothing -- and for each of the 3,000 donors to get 10 or 20 friends to buy clothing from from these Squidoo pages, with royalties benefitting the Philharmonic. (Don't believe me? Download the PDF and flip to page 15.)

Oh, imagine the possibilities, Seth says -- that's "30,000 transactions," with royalties going to the orchestra. Oh, imagine that you're the staffer charged with presenting this plan to the Philharmonic's President. Even if he was on drugs and agreed, imagine the look on the faces of the members of the Leonard Bernstein Circle when they receive this email: "Thank you for your continuing support. We would like to ask you, as one of our biggest fans, to help the Philharmonic raise money by creating a Web page with links to your favorite kids' winter clothing vendors on this cool, new site, Squidoo. After you have created your page, please email a link to all of your friends. Our goal is to earn royalties from the purchases they make from the links on your page."

Okay, so maybe I'm just sensitive about his calling some of the most innovative people in the world "so so clueless," (Flipping the Funnel does contain some good suggestions for using Squidoo and other Web applications) but I stand by my fellow 501c3r's and I stand by my argument: Seth Godin's ideas have helped many in the social sector, including me. But in promoting Squidoo as way for nonprofits to build relationships, it's "so" Mr. Godin who needs a few clues.

Comments

These nonprofits not so clueless

Try these two (rather early adopters of squidoo)

http://squidoo.com/learndog

http://squidoo.com/lifekludger

These two aussie nonprofits were early beta testers for seth's squidoo.

Maybe you could gently point them out to him ;-) 

Scathing!

I love it when my interviews get someone this worked up! (I think I love it anyway?) Way to go Celeste, this is a great defense of the sector with substance.

Thanks to Mike too who points to LearnDog and LifeKludger's use of Squidoo. If anyone here hasn't seen LearnDog's site and work before, he's a great example of a very unclueless and very innovative nonprofit dude. See especially his project Learn Dog Remix Radio at http://learndog.typepad.com/ldr_learndog_radio/ The most recent episode being a conversation between Net Squared's Marnie Webb and Six Apart's Mena Trott, remixed by Learndog with his insightful and concise commentary spread throughout. Fantastic.

Whoa!

Hey folks. See what happens when I get busy and take my eyes off screen for 1 day, it erupts!

Not sure how I feel about all this. I admire Seth's brilliance but don't think he appreciates everyone else may not be up to where he is thinking or understand his service as he does or actually be able to keep up.

I know I've had two lenses on Squidoo for ages, since it first went beta. I started using it as a 'collector' of my activities in one place (see www.squidoo/dnw) but only got so far as the 'beta-bugs' were tripping my progress up. I submitted support feedback but was mostly left in the dark. Which is how I'd describe my squidoo experience generally. I was surprised Seth saying no one has contacted him about so and so. I personally never really understood the concept enough to know what I should be asking. That is most likely because I'm 'spread thinly' over many projects.

I'm impressed with how squidoo performs now. It seems to have solved the beta-bugginess. But I'm still not exactly sure where it fits in to my particular scheme of things ... I'll do some more investigating and will find out over time no doubt.

Dave - Lifekludger

www.lifekludger.net 

www.dnwallace.com/blog

 

clueless?

I apologize for pissing you off. Clearly I did. But that wasn't my intent.

The point I was trying to make was this: for profits rarely have to be encouraged to find ways to increase profit. 

Non-profits on the other hand, which I do a lot of (free) work for, often seem stuck. Too often, in my experience, protocol counts for more than results. At everything from the little guys to the very very big ones.

The point in my interview: if we're going to give thousands (so far) or tens or hundreds of thousands of dollars to charity, why aren't 501s asking me to be included?

As for the Philharmonic, my question goes like this: do they have enough money the old way? If they do, then fine, they're done. If they need more, though, why is asking the core group for ever more money to right way to go about solving this problem? 

Clueless?

if we're going to give thousands (so far) or tens or hundreds of thousands of dollars to charity, why aren't 501s asking me to be included?

Gee, Seth, could be because they see Squidoo for what it is: an advertising pyramid. This makes it grubby and grasping and not something they want their names to be associated with. They have, after all, their reputations to think of. And that's exactly the point: their reputations are what you are after. If by some miracle you can persuade 3,000 of the New York Philharmonic's strongest supporters to endorse Squidoo, you not only get additional hits for more brand advertising on the pages they create (understanding as I do how your mind works, I can't help wondering what sort of kickback arrangement you have set up with kids' winter clothing manufacturers), you also get free use of their name for promotional purposes to help persuade other non- and for-profit organizations to do likewise. At the risk of bludgeoning a point, your intent is as usual to benefit yourself, not non-profits.

It's a similar approach to the one you took to the marketing of The Big Moo. You asked people to buy the book galleys (50 at a time at $2 a pop) and distribute them "to people in organizations with the will and the ability to pre-order a dozen or more copies of the final hardcover." Cute angle. Saves a lot on postage and encourages prospective and, hopefully, influential prospects to treat your book with more consideration, coming by way of a friend or a fan with a glowing and possibly sincere testimonial. It also helps to convince Penguin that your book might actually generate some interest even though individuals are not buying the galleys individually but are instead buying them in bulk, giving the impression that not just a mere 1000 groupies, but a multitude of 50,000 individuals are just desperate to read other people's insights collected and edited under your name.

I bought and read the Big Moo. I was curious to see if my deep mistrust of anything Seth was justified. It was. What I found most crafty about it was that you were able to persuade the 33 people who provided the material to remain faceless. As readers we do not know who wrote what. Again, cute angle: you get the credit for a book you did not write. I regret plonking down my cash since I'm sickeningly sure that somewhere along the way I contributed to Charity Seth and would have been better off in this case donating directly to a charity of my choice. A kickback kind of guy such as yourself just has to be taking a cut. At the very least, your name is associated with a book you didn't write and which appears to be selling, and at the most, Do You Zoom, Inc., the holder of the copyright (a company, not surprisingly, controlled by you) is providing Seth Godin with some form of compensation for coordinating the effort.

It would be interesting to read your publishing contracts and the agreements you have made with Squidoo advertisers as well as a transparent accounting of the revenue and expenses associated with both The Big Moo and Squidoo and other 'charity' initiatives you have engaged in. To expect charities to trust you, I think it is reasonable of them to ask to see your accounts, ALL of your accounts for ALL of your companies, subsidiaries, proxies, etc., including any off-shore holdings of any kind.

True clues

Hi. Seth.  Thank you for taking the time to respond.  This is not about my feelings — it’s about whether it’s fair to disparage nonprofits for not using Squidoo, especially when some of your suggestions for how they could use it are off base.

Your opinion of nonprofits is informed, of course, by your experience.  (And I know you do some cool things, like the Big Moo, to support nonprofits.) In my experience, the distinction you draw between for-profits and nonprofits is false.  Are nonprofits really any more “stuck” than for-profits?  In his paper Good to Great and the Social Sectors: Why Business Thinking Is Not the Answer, Jim Collins says, “We must reject the idea—well-intentioned, but dead wrong—that the primary path to greatness in the social sectors is to become ‘more like a business.’ Most businesses—like most of anything else in life—fall somewhere between mediocre and good. Few are great.”

Similarly, it’s not about old ways vs. new ways — it's about the right ways.  Never did I suggest that an organization like the Philharmonic stick to the old ways.  I was only criticizing your particular example of how the Philharmonic might use Squidoo, i.e., asking 3,000 donors to create Squidoo pages about kids' winter clothing.  Making this request of donors would send a very confusing message about the Philharmonic brand.  Second, there's no way 3,000 donors would agree to each create a Squidoo page (lens) on kids' winter clothing, and even if they did, it's unlikely they could motivate 10-20 friends to buy clothing from their page.

As I wrote before, I found your paper to have some good ideas for how nonprofits could use Squidoo -- perhaps some innovative soul will create a Squidoo lens on that very topic.

Appreciate this conversation

Celeste -- I totally appreciate you airing this topic -- and taking Seth to task. I've tried Squidoo and while it's a curious toy, I think that non-profits can get a lot more from other available solutions (Drupal, CivicSpace and CiviCRM for example -- or even WordPress, Ma.gnolia and the rest).

I also take umbrage with Seth's view of non-profits as being "so so clueless". While that might not fall far from reality, that's not a very helpful attitude when pimping your own product to potential customers. Especially when your application isn't exactly a simple, user-friendly gadget... that would be easily picked up by neophytes. 

I absolutely believe that non-profits can benefit tremendously from social media technologies. I believe that they both need more training and awareness of tools -- but there's also a partnership that must be established between the creators of the technology and the intended users. Squidoo is a generic application -- and it may just provide certain non-profits with tech-savvy audiences with a useful source of information. But for the "so so clueless" non-profits that he's dissing on, I highly doubt that Squidoo is going to be the cornucopic answer to their funding woes as Seth suggests.

 

Both points seem valid

It seems to me that both perspectives here have a lot of validity - a. that too few nonprofits are actively embracing new communication tools relative to the potential of those tools and those of us excited about the potential can get frustrated some times. B. That there are some very inspiring nonprofits already engaging with new communication methods and mechanisms and focusing on their work can do wonders for adoption and inspiration. I know I usually try to focus on my feelings of inspiration more than my feelings of frustration, but sometimes frustration rears its head!

Acknowledging both feelings is probably the most honest way to engage with things. Want a shot of inspiration? Check out the interview with Jason Hudson of South Africa's Freedom Toaster project just posted at http://netsquared.org/hudson Yay! Let's keep our spirits up!

It's not about the money, right?

Perhaps I have a different view, but it's not really about the money is it? It's about trust, people, knowledge and findability (is that a word?). If that's taken care of, then the money part will come naturaly.

 Personaly I don't think the focus should be on money, even purely pragmaticly, because people will feel that you're after their money. Also the interruption marketing (as Seth calls it) has some big disadvantages. And you don't want their money, but their support.

I'm building a decentralized charity website with social networking aspects. Trying to capture support and knowledge and making all the charities in the world findable with quality assessments made by the community providing for a higher level of trust.

I don't really care about the money part, as that is a natural spin-off of support. I'd love to hear some feedback from Seth (or anyone else for that matter), if he thinks I'm making sense. My project website: www.makingthesite.com.

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