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April Net2 Think Tank: Handling Negative Feedback
Receiving feedback from your community is a great way to get them engaged with your mission. Whether it's about a specific task or a larger ideology, feedback allows us to learn and adapt to what our audiences want, need, and think. And, with the increased use of social media and collaborative technologies, we're able to give and receive feedback in real-time often with the choice to be completely anonymous.
So, what happens when the feedback is negative, hateful or just plain untrue? What are the best tactics for responding to negative feedback in a productive and transparent way? And, how can we use negative feedback to learn from our communities? Share your best practices with the NetSquared Community as part of this month's Net2 Think Tank!
Topic:
How do you respond to negative feedback? What are the best tactics for responding to negative, hateful, or incorrect feedback in a productive and transparent way? And, how can we use negative feedback to learn from our communities? Have you implemented any guidelines or rules for your staff or community? What works for you?
Deadline: Saturday, April 23rd
How to contribute:
- Post your response online: Leave a comment below, write on your own blog or website, post on the NetSquared Community Blog, or share your feedback on Facebook or Linkedin.
- Tag your post, comment, or tweet with net2thinktank.
- Email Claire Sale the link to your post.
- Have you written about this topic in the past? Great! Simply add the net2thinktank tag to your post and email us the link.
Be sure to get your submission in by emailing Claire the link to your post by Saturday, April 23rd.
The roundup of contributions will be posted on the NetSquared blog on Monday, April 25th.
About Net2 Think Tank:
Net2 Think Tank is a monthly blogging/social networking event open to anyone and is a great way to participate in an exchange of ideas. We post a question or topic to the NetSquared community and participants submit responses either on their own blogs, the NetSquared Community Blog, or using social media. Tag your post with "net2thinktank" and email a link to us to be included. At the end of the month, the entries get pulled together in the Net2 Think Tank Round-Up.
- Claire Sale's blog
- Login or register to post comments
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This Think Tank is now closed
You can find the round-up of responses at http://netsquared.org/blog/claire-sale/april-net2-think-tank-round-handling-neg
My response to April
just made a blog post in response to this question,
http://netsquared.org/community-manager-deal-with-negativity
Thanks for opening up the floor to talk about internet ettiquette Claire!
Thanks Mazarine!
I've just left a reply directly on your blog post. Thanks again for sharing your submission!
Respond with positivity and
Respond with positivity and politeness regardless of how unreasonable the feedback is.
I saw a talk from a fellow software developer who talked about receiving some rude abrupt feedback from a user. He responded quickly to the user as polite and as helpfully as he could make it. The user was shocked that there was a human response and care had been taken in the response. The user had expected the company to be a faceless corporation who would ignore his rant but the situation quickly became a normal civilised support conversation!
Thanks!
Hi Tonester - That's an excellent example! I'll be sure to include it in the round-up at the end of the month!