JOB POSTING: Senior Community Manager, TechSoup Global
Senior Community Manager, TechSoup Global
Location: San Francisco, CA
Department: Development Alliances and Global Media
Type: Full Time Min.
The Senior Community Manager is a key position on TSG’s Global Media team responsible for building community between TechSoup, NGOs around the world, technologists, activists, volunteers, and collaborators who believe that technology can power social change. We are seeking an online and offline community-building visionary who can develop and execute strategies for engaging with TechSoup global audience in the US and 49 countries around the world.
The Senior Community Manager will report to the Senior Director, Global Media and oversee a team that is responsible for the organization’s social media strategy and community engagement strategy for TSG’s flagship site, TechSoup.org, providing technology information and access to donated products for nonprofit organizations, as well as a suite of other technology services for the social sector including NGOsource, a service that accelerates global philanthropy, and NetSquared, which fosters technology for social innovation. Through the NetSquared Local program, TSG organizes volunteer-run meetups about technology and social innovation that take place in 30+ cities around the world. We are also planning the launch of new tools on NetSquared to make it easier for technologists and nonprofits to collaborate on apps and projects for social good.
Who We Are:
TechSoup Global is a non-profit social enterprise that has been successful in creating a suite of high impact services that facilitate corporate philanthropy and benefit community service organizations in a financially sustainable model. For over 26 years, our mission has been to work toward the day when every community service organization on the planet has access to the technology resources and information they need to achieve their own missions. Founded in 1987, we currently have 192 staff members in offices in Warsaw, London and San Francisco, and an annual budget of about $30 million.
Major Duties and Responsibilities:
The Senior Community Manager will:
· Develop and execute a social media strategy for the organization, measuring progress against KPIs
· Work with program teams across the organization to develop and execute a community engagement plan to support Media product development
· Drive community engagement and partnerships for the NetSquared program
· Oversee the design and production of interactive, community-building and educational events, such as the annual TSDigs Digital Storytelling contest
· Work with TSG European offices and partners around the globe to build technology capacity for the social sector though hackathons, challenges, contests, conferences, and other on-the-ground community-building events
· Oversee the management of the TechSoup.org forums
- At least five years of experience in managing online and offline communities
- Demonstrated experience developing and operationalizing social media and online community-building strategies, including deep diving into vertical communities
· Listening skills: you know that community engagement is a two-way street. We need to listen to our audience to understand what they need and how we can support each other. You also need to articulate those needs back to the organization to inform program design and development.
· Demonstrated experience with social media analytics
· Demonstrated experience publishing across a range of social media platforms; known presence on social media
· Burning desire to stay on top of the latest trends and developments in community building and social media
· Demonstrated experience producing interactive events
· Strong communication and collaboration skills; experience seeding and growing partnerships
· Experience managing and inspiring staff: you can execute directly and through your team
· Cultural sensitivity: understand that a Western community building approach might not be applicable in all parts of the world. You will need to work with local partners and other TSG offices to understand their perspective on global community building strategies.
· Self-starter, strategic thinker: you can be told what needs to happen and figure out the best way to do it with limited supervision
· Ability to manage multiple projects simultaneously in an environment that can be ambiguous at times
· Strong belief in the power of technology for social good
- Work out of our San Francisco office
· Access to a network of influencers and online community experts in the
tech industry for social good.
· Multilingual, with experience managing global communities.
- Bachelor’s degree or equivalent work experience.
- Prolonged desk duties to include telephone or headset and keyboard duties.
- Willingness and capacity to work in a cubicle environment at a workstation and to come and go repeatedly throughout the day as is necessary to perform various responsibilities
- Capacity to communicate and enunciate adequately, in person or via telephone, in a manner that can be understood by those with whom the employee is speaking
- Willingness and capacity to sit or stand for minimum periods of two hours at a time
- Capacity to reach forward to a high of 48 inches, to a low of 15 inches, to the side 54 inches, and to the low side 9 inches above the floor
- Ability to lift and move up to 20 pounds
- Ability to load discs and to change settings, devices, fixtures, etc. on various equipment used in and around TechSoup Global
- While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.
Please submit your resume, cover letter, and the following exercises:
- Create a short (2 page max) high-level social media plan for TechSoup.org.
- Briefly describe your strategy to recruit organizers for the NetSquared Local program: http://www.netsquared.org/local
Why work for TechSoup Global?
Since the founding of TechSoup Global in 1987, our aim has been to harness the power of technology — not for technology’s sake, but as a means to accelerate social impact. We believe that a strong civil society is as critical to local communities as healthy business and government sectors. And we believe technology has a significant role to play in strengthening organized civil society — by democratizing access to information and resources to achieve effective, system-changing outcomes. This belief inspires us and drives us to continue working with our partners to deliver relevant, innovative, and scalable programs. With the support of 90 (and counting) leading technology companies — including Microsoft, Adobe, Symantec, Cisco, Intuit, and Redemtech — TechSoup Global and its network have reached more than 384,000 nongovernmental organizations (NGOs) around the world. To date, we cumulatively distributed more than 10 million software and hardware solutions and enabled recipients in 52 countries to save more than US$3.4 billion in IT expenses.
Together with our partners around the world in the TechSoup Global Network, we strive to ensure that technology solutions are complemented by practical, locally relevant educational content. We engage a vibrant, active community to share knowledge and resources on technology for social benefit. In 2012, we had 3.8 million unique visitors to our websites from 190 countries and delivered newsletters around the world to more than 300,000 subscribers in 16 languages. We see enormous potential in strengthening our core capabilities: eligibility services, social sector data, and community-oriented technology innovations. We see new relationships to be brokered among our various stakeholders, which include foundations and corporations, government agencies and NGOs, social enterprises and intermediaries, public libraries, and individual volunteers working on all kinds of social challenges.
No phone calls, please.
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected and where people of diverse backgrounds participate fully in the organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity organization and will not allow discrimination based upon race, color, creed, religion, sex, marital status, domestic partner status, ancestry, national origin, weight, height, physical or mental handicap, pregnancy, medical condition, disability, sexual orientation, gender identity, citizenship, veteran status, AIDS/HIV status, age, or socioeconomic background.
For more information about TechSoup Global, please visit www.techsoupglobal.org