I just submitted this as a question to Dan'l Lewin at the Business Model Revolution session. Included here so others can comment as well.

From my perspective at the CyberInstitute (online information for small businesses in developing countries), there are two major forces impacting the business model revolution.

--ONE-- ICTs, including mobile phones, and now all of Web 2.0, are leading to the empowerment of billions of people. These individuals, who are gaining equality with every click, are now customers that matter to big companies. In the flattening world, listening to the customer is more important than ever, because they are feeling empowered and want to be heard.

--TWO-- The rise of social entrepreneurs may be new, or it may just be a blurring of lines between traditional categories of organisations. Either way, enabling the mass of the world's populations to enjoy economic, social and political goods is going to matter to business. It will matter to the shareholders and to the employees of the businesses.

What do you think about the role of these two forces - the empowerment of the many, and the rise of social entrepreneurs?