How do you deal with negativity in your online community?

First of all, monitor what's being said. Who is saying it? And why would they be saying it?

Is it trolling, or is it just an honest frustration?

Have you ever heard of trolling?

Trolling is when you get on a forum or get into a conversation just to stir up trouble. Some people think community managers just have to sit there and take it, but I think otherwise.

The first kind of negativity: Honest complaint

When you're a community manager, you generally problem solve and do customer service and assume the best of people.