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VoIP technologies such as Skype have reduced the cost of communication but they offer the additional benefit of being able to aggregate call data and voicemail into a central repository through specialized application programming interfaces(APIs). As such, this project will be a third-party application that routes messages sent to a local Skype number to a database, accessible to human rights organizations worldwide.
By initially relying upon voice, this project can sidestep issues of technical capacity and/or literacy, allowing faster deployment and easier adoption. Callers would be able to use a familiar interface indistinguishable from most voicemail systems. Because Skype offers the ability to set up a local telephone number in Mexico, anyone with a cell phone would be able to call without incurring significant cost.
The goal would be to connect activists under threat with human rights organizations able to provide support through intervention or investigation. Voicemail sent to this database will automatically be tagged with date, time and receiving number(where available, and users should be given option to remain anonymous). Accessible by representatives of human rights groups, voicemail could be augmented with keywords, notes, location data and follow up information. Any of this additional information has the potential to be useful in an investigation or building a case to bring to authorities.
A typical usage might proceed as follows:
Lack of action or complicity by local, regional or federal authorities makes cases of harassment and disappearance such as these a human rights issue, rather than simply a criminal or civil complaint. As a signatory to the United Nations Declaration of Human Rights, the American Convention on Human Rights and the Inter-American Convention on the Forced Disappearance of Persons - among other instruments - Mexico has legally binding treaty obligations to prevent the types of violations described above. Failure to prevent these types of violations constitute a breach of an individual's right to freely associate, communicate and live free from arbitrary detention or arrest. Further, as a breach of international law they present a liability for the Mexican state.
By providing the tools necesary to collect and disseminate evidence among interested parties, this tool will allow local activists, international human rights groups and state officials to harmonize their interests by intervening and investigating claims.
This project is not meant to single out Mexico - which has made considerable strides in its protection of human rights in recent years - but to provide a test case and proof of concept which could later be replicated in other areas and for different populations. Because this project relies on lightweight and widely available mobile technologies such as voice it has the ability to scale easily to cover a variety of situations worldwide. Choosing to limit the project's initial scope will allow for rapid testing and quicker feedback by all users.
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Careful Marketing
I like the idea of using pre-existing, virtually off-the-shelf systems. A key element, as with most of the projects here, is careful and creative marketing to activists...especially early adopters when any positive impacts of the system are months away. The timeliness of the human rights rep response to the initial phone call is a critical incentive.
An additional consideration is how to prevent and/or screen false reports -- especially those that generate from threatenting entity.
Simple, easy to use, and filling a need -- totally fundable. Nice job.
Early Adopters
I think that off-the-shelf products make a project like this easier to get running. This project is based on the principle of not reinventing the wheel. The technical tasks are not where the innovation will be found, rather it will be found in the users and the networks that the users are embedded in. Innovation occurs at a deep level of social interaction, and not on the technical level, necessarily.
Which you allude to. Part of the reason why this project is submitted to Netsquared is because it allows for a wider range of exposure to early adopters than might be found in my own network. The real work is to understand their needs and make the technology serve those needs.
Screening false reports will also need to be addressed. Once the beta version is out there, we can do some tests to discover how the system would be compromised by false reporting.
Thank you, and we look forward to more feedback!
The issue of trust and confidentiality
I like the idea of voicemail + database with a web interface that NGOs can access. One danger is that the opposition could possibly also gain access to this data. Therefore, I suggest some security assurances would have to be in place for people to 'trust' this system. I know you mention caller safety in the 'future versions' list of notes, but I think this should be front and center or people that are scared may avoid using any system that keeps records.
As far as financing, I can imagine there are human rights foundations that would be interested in funding this project. Perhaps evidence collected could result in lawsuits and fines or settlements that would also help to sustain the project.
Privacy is Key
Great points, Dan. While I have considered it, you are probably right in pointing out that privacy should play a more central role in the early stages of development. I can imagine that without guarantees of confidentiality adoption might be hobbled. I wonder what kind of assurances would lend credibility to security efforts? My hope is that we can learn more at the conference.