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Hear Our Pain Action Network

Challenges Entered: 
People are fed up with quality/availability of communications services. Markets and policymakers fail to listen. We aggregate data/public pain across media/telecom services, and provide means for that pain to put weight on levers of power.

Our Freedom to Connect is impaired by a divide and conquer market and policy regime. We're here to change that and to transform the communications/media policy sphere.

Without data and a constituency, your cause is toast. Let the pain of your constituency be your data, and get your geographically relevant data before every public and elected official you can. Our constituency has been unnaturally divided even for each individual according to each product/service they are using and by being set apart as individual consumers rather than as having a common interest.

Communications and Media issues are important for policy makers at every layer of government/governance, in every office, elected and appointed. None of them have any real data, and none of them perceive an organized constituency. Their unit of government probably doesn't have the resources or apparent will to collect the data any more.

Our tool aggregates across all connectivity issues for every person/household and creates a public constituency data resource for advocacy at every layer of governance. We aggregate consumer pain and create community and community voice on connectivity issues dealt with under distinctly separate policy regimes: cellular service, telephony, Internet connectivity of all flavors, other broadcast or media distribution services.

We enable citizen advocates to address these issues in a comprehensive way, with locally relevant data on local communications complaints and experiences. Drop the hard data of all the complaints in a particular district or ward on the desk of any politician and ask them: What are they doing about these issues? Their priorties will suddenly be re-ordered. Ask them why they don't have data on these policy issues if they are proposing economic development as a benefit of their pet legislaton.

Do this with policymakers and public officials at every layer of government, and we'll see some big changes.

The only thing missing is the tool that aggregates this from the wider frame and provides a means for citizen advocates to connect with each other and organize their voice.

WHAT WE NEED:

Volunteer or paid development time: database and web development. (Drupal, PHP, Ruby on Rails)

Robust hosting

Media Outreach/Publicity for tool - this needs to be publicized beyond Internet/web means for greatest impact.

Network of geographic-political data sources (later stage)

Means of connecting non-Internet input sources (telephony tone or voice messages)

Volunteers to translate to other languages.

Project Assessment
Sustainability Model: 
This is essentially a citizen activist resource effort. Costs involved are: 1) hosting 2) publicity/outreach Action depends on other organizations or citizen activists taking the data collected to their local officials. The media reform movement is growing in scope and confidence. With this sort of tool we will be more effective and potentially have greater growth. We expect support from interested parties (foundations, friendly corporations, individual donors)
Project goals: 
FCC Comment Tool Aggregator established by MAIN/TCRC http://www.main.org (done) Data Model Complete (current) Change the Interface Model from "FCC comment" focus to new "aggregated issues Hear Our Pain" format Interface with CivicFootPrint API for Chicago area reporting Publicity for Tool - Chicago area launch Documentation of Tool for replication/Network of sites
Identified Obstacles: 
There are workarounds, but since our intent is to have the ability to parse geographic data with political boundaries for multiple levels of government, we need a network of data providers similar to the http://civicfootprint.org API in order to offer this functionality to all geographies. Currently the CivicFootprint API only provides the geo-political data for Chicago metro area. We need to develop means for people without Internet connectivity to register their communications issues: voice messages routed to system as audio files, other telephony means of input.

Location

Chicago, IL
United States

Great tool!

A great idea, and one I'm going to list in my favorites (and also in the Grassroots.org staff favorites, in emails we send out).

What is the potential for Democracy In Action's Salsa platform to be of use in this regard? I believe it has some capacity for CRM with regards to e-advocacy, online petitioning, etc. Could it be adapted for this?

We're integrating Salsa with our Drupal-based CMS offerings for the toolbox (Grassroots Nonprofit Toolbox), thanks to drupal module development provided by DIA. Not sure what their model for gathering local-level data is, or how that might plug in to nationwide frameworks for CivicFootprint-like data providers. Should creating the API be part of this project, to enable it to go to scale?

Good luck! I'm sure we'll talk about this some more.

Dave.

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