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QuestionBox - Democratizing Information and News for the Illiterate, Poor and Unconnected

Challenges Entered: 
Question Box gives rural populations access to the internet and information, even if they don't have computers or bandwdith.

The concept behind Question Box is simple.  It's an all questions answered service where people call or SMS a given number with a question about anything, speaking in their local language.  Using a pre-populated database and the Internet, Operators look up the answers to the users' questions and answer them, translating if necessary.  The service works for any type of information, no matter how broad or focused.

Question Box brings the power of the Internet to people who prefer speaking and listening.  It takes advantage of the explosive growth in mobile phone use, while recognizing that sucessful bottom of the pyramid technology needs to be simple, intuitive, and fun.

Question Box brings information to people who are likely to never get on the Internet. It requires no literacy, and can be accessed anywhere.  The advent of the Internet brought about enormous, unexpected changes.  We aim to bring some of that same power to people who currently have tremendous difficulty in accessing information.

The Question Box integrated software platform (SMS, Voice, Web) will be licensed to organizations.  It will be open source with an optional service contract for deployment and implentation.

In addition:

Question Box has been piloted in Noida, India, is being piloted in Pune, India.  In these pilots, the Question Box service is provided via a metal telephone box, which contains a phone that direct-dials to the Operator answering questions.

The project will soon pilot in Uganda in conjunction with Grameen, where the service will be offered by Community Knowledge Workers via mobile phone.  Question Bodx has been featured on Boing Boing, the BBC, ABC News Online and the UK Sunday Telegraph. A number of NGOs have been in contact with us, interested in partnering with the service to study Social Behavior and provide information about Agriculture, Water and Public Health.  As software/service solution, our platform can workfor any group interested in any dataset.

Project Details
Project video: 
Project Assessment
Financial support: 
Project has financial support
Sustainability Model: 
Question Box has three ways of deployment.Physical Question Box.  Initially free but we could charge customers a nominal fee for calls, like a phone booth.Call/Mobile.  The  mobile number would be free but ad subsidized.SMS. The caller pays a low fee to their carrier who we'd have an agreement with. In addition: Yes
Expertise needed: 
How to publicize the service in countries of operation.  How to raise donor awareness and fundraise.  How to build sophisticated communication and outreach to our supporters and friends.
Help with SMS gateways and lowcost shortcodes for SMS servicesBuilding a software backend for call managementData Visualization and Graphing
Help with long term planningTraining in project management skillsTraining in intra-organization communication and data management Pitching our service to for-profi partners
Project goals: 
Build Question Box prototypes (done)Pilot program in India (done)Partner with Organizations that need to collect dataPilot in UgandaPartnerships with local Mobile Carriers
Identified Obstacles: 
Slow internet connections and unreliable electricity make getting data a slower process than it should be.  Managing a network of physical Question Boxes.

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