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RESDIDA: Mobile Content Distribution Platform to Scale Organizations' Reach to Poor Communities

Challenges Entered: 

3bn people have little access to life-saving or valuable information. Organizations serving these communities do not have simple, cost-effective tools to enable reliable and meaningful dialog to increase their reach while scaling their impact. Cellphone/SMS technology is complex to program, telecom orgs are inflexible/costly and existing SMS tools are difficult to use.

Resdida is developing a simple to use, turnkey platform for organizations (Govt, NGO, corporate, community) to leverage channel-based mobile content distribution, two-way messaging, and project monitoring and evaluation (M&E). The Platform allows for localized content creation and syndication, creation of content "channels", a wide array of distribution options, group profile management, two-way messaging (e.g. surveys automatically populate responses to a reporting module), and public service announcement capabilities. The Platform will be built for M&E by receiving and collating SMS-based field reporting in real-time, allowing for faster org response time.

Content may consist of program updates, emergency info, weather, health, sanitation, crop prices, news, as well as desired info such as entertainment, sports and culture. This approach will allow orgs to reach rural communities directly (and in larger numbers) with information they need and want. A survey module allows collection of feedback, and user data collection provides information on preferences to refine future development.

Resdida has a working prototype, with V1.0 now in development for release in 2009. Resdida will pilot the platform with 1-3 organizations to fully test its capabilities, make changes and prepare for broader rollout. V1.0 will be flexible enough for multiple org types, yet remains simple to use. A channel takes 5 minutes to setup and send to a group of any size via an extremely user-friendly web interface. NO technical knowledge/programmers, negotiations with telcos, purchase of software, servers/maintenance is required.

Project Details
Project Assessment
Financial support: 
Project has financial support
Sustainability Model: 
We prioritize the needs of our Channel Partners so we have committed to maintaining both a low price-point (based on no. of recipients) and a high quality in content and service. Six revenue streams are leveraged to maintain affordability while still allowing us to break even in about 30 months, with less than 3 channel partners and about 44,000 subscribers, which is less than 2% of the attainable market in our initial target country. Costs are kept low through strategic partnerships and careful leverage of technology.
Expertise needed: 
Policy/Program Expertise: Resdida's current focus is on the development of  a highly usable  platform. We are seeking Channel Partners who are interested in piloting  the platform  in Q2, 2009  within the programmatic context  of their work.
Project goals: 
* Q1 2008: Established team, determine financial business model and target market selection* Q2 2008: Established legal structures for for-profit and non-profit entities* Q3: 2008: Developed prototype application * Q1: 2009: Develop the full platform prototype* Q2: 2009: Pilot and field test* Q2-4: 2009: Rollout in first country* Q1-4: 2010: Expand geographically
Identified Obstacles: 
Potential obstacles include: literacy, government regulations and supply chain partnerships. We will partner with local content providers for in-language content as well as develop for voice and visual content at our earliest opportunity. Government regulations on communications will need to be carefully considered upon entering new regions, and supply chain partnerships must be carefully negotiated to add value to existing programs. Telecom regulations vary region to region & must be managed.

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