Seth Rosen asked on LinkedIn "Which nonprofits are using Web 2.0 technology in an innovative way to listen and talk with their clients and constituents and further their missions?".

This month's Net2Think Tank question was, "What is the ROI (return on investment) of the social web for nonprofits?" Net2ThinkTank Bloggers answered the question from very different perspectives:

In Return on Investment (ROI) of the Social Web for Nonprofits, Dan McQuillan of Internet.Artizans describes three dimensions to the ROI of the social web for nonprofits: metrics, paradigm shift and the new enclosures.

One barrier to adoption of social media tools (and other technologies) is a concern from management or your boss about the value or benefits. What's the roi? Are you simply wasting your time? Are you, gasp, "not getting anything done"?

"What do you think is the return on investment (ROI) of the social web for nonprofits?" is Britt Bravo 's latest Net2ThinkTank question. It's a hot topic for nonprofits and companies alike because of the time soaked up by tending social networking sites, but I think there's at least three dimensions to social web ROI for nonprofits, namely metrics, the paradigm shift and the new enclosures.

metrics

Non-profits aren't focussed on a financial return but they have a duty to use donations effectively. So it's good to see initiatives like frogloops ROI calculator for social network campaigns, which uses the tried & tested perspective of email marketing to calculate value for money. Metrics may be harder for the social web but nonprofits would be unwise not to try it - in part because the social web also leading to greater pressure for transparency.

paradigm shift

Even when the return rates are low, nonprofits should be investing in social web experiments because they herald a paradigm shift in how people will organise to have a social impact. In Participatory Web for Development I described how an era of mass collaborative innovation will lead to new ways of tackling social issues. Either nonprofits take part, or they risk being left on the beach.

the new enclosures

The big feature of the web 2.0 boom is the way that value generated by users is being cashed in by the site owners. As I warned in social networking and social change, one consequence can be nonprofits getting booted out if they get too 'controversial'. Monetisation of the social web is often done in a way that ignores the mass of contributors and threatens it's nature as a kind of common ground. As well as making creative use of this space we'll need to find collective ways to defend it. Mass investment of time, creativity and content implies a return for the common good.

Care2's nonprofit online marketing blog, frogloop, recently released a dual post on social networking worthy of a read from even the most staunch social networking gurus. Both the ROI Calculator and The Long, Long Tail of Facebook Causes articles will help you determine whether marketing on social networking makes sense for you.

The first one, an ROI Calculator, will help you calculate an estimate of cost and return on investment for the recruitment and fundraising efforts of your staff in social networking sites like Facebook or MySpace. It works sort of like an online mortgage calculator.

Just enter the starting assumptions like cost per hour of staff/volunteers, social network "friends" recruited per week, and the average response rate for outreach or advocacy mailings, and the tool calculates results automatically. This is a fantastic way to help you determine whether or not developing a presence on social networking sites is worth your hard earned dollars and precious time.

I've been asked to come up with ROI metrics for a grant proposal that includes a major long-haul, long-view social-web initiative, involving:

• Enterprise-wide blogging program for staff policy experts
• Enterprise-wide initiative to train staff in use of social-networking tools of various kinds -- to bring staff online in a robust way, so that we are able to carry on many more simultaneous, varied conversations, build tighter relationships with constituents, and participate broadly in the live web.
• effort to establish beachheads in external social-web communities -- in Flickr, MySpace, Upcoming.org, Digg.com, YouTube, LinkedIn, and so on. Focus would be not so much on putting institutional or campaign-related profiles in these contexts, as getting staff -- actual human beings, instead of a billboard -- participating in these communities.
• Major effort to enlist constituents as primary messengers -- give them widgets, blogs, content-distribution tools, and so on, let them know their efforts to spread the word and lend us whatever they have to give -- time, creativity, whatever -- is critical to advancing my organization's mission.

What we really want to do is create passionate users -- nurture and develop "constituent evangelists."